IMPORTANT: Please inspect your merchandise for dead pixels and other defects BEFORE processing and sending in manufacturer's rebates, and other promotional offers. Express Coverage will not be honoured if the product box or UPC code is missing or defaced.
Protect your investment with Express Coverage.
NCIX.com's Express Coverage program offers additional peace-of-mind to customers when buying the latest in technology. With flexible coverage programs for LCD monitors and Notebook Computers purchases are virtually worry-free. Express Coverage is purchased in addition to ExpressRMA. Express Coverage must be purchased at the time of purchase only.
NEW! Express Coverage for Notebook Computers
Introducing NCIX.com's new Express Coverage for Notebook Computers! With Express Coverage for notebooks, customers get:
- FREE Express Shipping on your notebook purchase - up to a $30 value and the fastest delivery service available! Express shipping applies only to the notebook and not an entire order.
- 25 days of Worry Free RMA - Get total peace-of-mind with your notebook purchase from NCIX.com. If problems arise with your notebook (when purchased with our exclusive Express coverage for Notebooks on the same invoice), you can replace, exchange or return your notebook within 25 days of your purchase, with pre-paid RMA Shipping privileges (subject to the terms and conditions described below).*
Express Coverage for LCD Monitors
With Express Coverage for LCD Monitors, we offer:
Express Coverage for LCD Monitors: Zero Dead Pixel Exchange Policy
A potential problem when purchasing LCD monitors is the risk of receiving a product that has minor defects, such as dead pixels or stuck pixels. In such cases, most warranty policies are based on the manufacturer's policy for dead pixels, which usually considers up to 8 dead pixels a non-defective product.
With NCIX.com's Express Coverage for LCD monitors, we offer:
- 30 day ZERO dead pixel exchange policy on most LCD monitors
- Replacement dead pixel LCD monitors are replaced with NEW units straight from our extensive inventory within the 30 day period (if the exact model is still available, limited to three (3) Express Coverage exchanges for each product purchase).*
- Cross shipping of a replacement unit straight out of our extensive inventory -- AFTER getting authorization from us. Simply contact the RMA department at 1-877-624-9777 (Option 2) and request a cross shipment. We process and ship your new order for the replacement product immediately (Only if products are currently available). When we receive the RMA'ed item back from you, we will immediately credit/refund back the second item.
This means NCIX.com customers that have purchased Express Coverage for their LCD are guaranteed a perfect LCD monitor, free of any dead pixels or screen defects. Express Coverage for LCD monitors is also available as an option for in-store purchases.
- No pre-testing can be done on replacement units, and NEW units will be shipped. Please see terms & conditions for details.*
- Free ground shipping of RMA units to NCIX.com, and free shipping for replacement products back to you.
- In-store customers will get immediate replacement with a NEW unit if stock is available in-store, with a limit of three (3) Express Coverage exchanges.* We cannot pre-inspect or pre-test Express Coverage replacement units in-store.
* After three Express Coverage exchange attempts, customers will be given the option to select a different model, or offered a refund for the monitor. Express Coverage fee will not be refunded.
Please read the terms and conditions below for details and limits of liabilities with our Express Coverage program.
IMPORTANT: Please read BEFORE purchasing Express Coverage
* Express Coverage Replacement Terms & Conditions:
1) Express Coverage for LCD Monitors ONLY: In the first 30 days after sale date, we will exchange for new product if the same model is available.
2) Express Coverage for Notebook Computers ONLY: In the first 25 days after the product has arrived (based on the shipping company's tracking information), we will exchange for new product if the same model is available.
3) Express Coverage fees are NOT refundable, and will not be refunded even in the event merchandise is fully returned.
4) NCIX.com will replace or repair products purchased for our Express Coverage up to three (3) times. After three (3) replacement or repair attempts, and the subsequent replacement product is still unsatisfactory, we reserve the right to offer a refund for the product. Please note that the Express Coverage fees charged cannot be refunded.
5) *ALL ORIGINAL PACKAGING & INCLUDED MATERIALS* (ie: boxes, cables, manuals, etc.) must be intact and included with your RMA, or the RMA for the Express Coverage may be rejected and/or additional charges may be levied.
6) Express Coverage for Notebook Computers ONLY: NCIX.com offers 25 days RMA coverage. NCIX.com is not liable for data loss, or damages resulting from data loss. Express Coverage does not cover accidental damage and/or defects.
7) If a product was purchased with Express Coverage has been exchanged three (3) times for a manufacturer's defect, or the manufacturer has attempted repair for more than three (3) times, or the product has been discontinued, or the exact model is not available, an equivalent replacement (with similar brand, specifications and value) may be selected as a replacement product, or an refund of not more than 85% of the purchase price of the product may be offered, solely upon the discretion of NCIX.com. Customers will be consulted regarding the replacement product before an exchange of this nature is executed.
8) LCD monitors purchased from NCIX.com WITHOUT the Express Coverage plan will only be exchanged or replaced with 8 or more dead pixels on a monitor, as per most manufacturer's warranties. Every manufacturer has different policies regarding dead pixels and defective products, and a manufacturer may be contacted by the customer for additional manufacturer's warranty coverage in that event. Express Coverage cannot be purchased on a product after the initial sale.
9) Notebook Computers purchased from NCIX.com WITHOUT the Express Coverage plan will only be exchanged or replaced with 8 or more dead pixels on the LCD monitor, as per most manufacturer's warranties, and is subject to NCIX.com's standard satisfaction and RMA policies only. Every manufacturer has different policies regarding dead pixels and defective products, and a manufacturer may be contacted by the customer for additional manufacturer's warranty coverage in that event. Express Coverage cannot be purchased on a product after the initial sale.
10) Products marked or labelled as "open box", "refurbished", "reconditioned", or "no exchanges" do not qualify for this service. Reconditioned, refurbished or "no exchange" LCD monitors and notebook computers are subject to a 12 dead pixel policy.
11) Express Coverage may not be offered for all products. Special order items (products we do not normally carry) or specialty products may be excluded from Express Coverage. Please ask your sales representative for additional details.
12) In the event that Express Coverage is purchased without the ExpressRMA option, NCIX.com will only provide 11 months for most Express Coverage services, including: cross shipment replacements, pre-paid RMA shipping, pre-paid ground shipping for replacement products.
13) If the UPC bar code is removed from the orginal product box, we will only exchange the product itself, and NOT the box and other packaging. If there is a rebate offer on a product, please inspect the product carefully before submitting a rebate.
14) In-Store Customers: Please expect 1 business day for processing your Express Coverage, depending on store volume.
15) Maximum liability for NCIX.com's Express Coverage is the Express Coverage fee charged at the time of purchase.
16) Express Coverage may not be available for all products within a category, based solely upon the discretion of NCIX.com. Products sold without Express Coverage or that are not included in the Express Coverage program qualify for the manufacturer's warranty coverage.
Terms and conditions of Express Coverage are subject to change without notice.
REV 3.2 - September 14, 2010