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NCIX.com warrants product(s) to be in good
working condition and free from defects in material and workmanship
for a period of one (1) year for OEM packages, and for thirty
(30) days for RETAIL packages, from the original Invoice date
unless otherwise restricted below or by the manufacturer's own
warranty policy. Defective returns and warranty service will be
replaced, exchanged or repaired at NCIX.com's sole discretion,
and based on vendor's policy.
NON-DEFECTIVE merchandise returns may be
accepted on some items ONLY within 15 days of the Invoice date,
at NCIX.com's discretion. All NON-DEFECTIVE returns are subject
to a 15% restocking fee. No refunds will be issued for blank media,
digital cameras (and accessories), opened software, printers,
printer supplies, paper, projectors (and accessories), appliances,
handhelds, PDAs, notebook computers, special order computers and
special order items.
Defective software, video games or DVDs
will be replaced by the SAME title and format ONLY (and subject
to current availability) within 30 days of the Invoice date. Software,
video games and DVDs may be returned within 30 days only if the
item is UNOPENED (with shrink wrap still intact) at the sole discretion
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NCIX provides a 30 day limited warranty on this product. The remainder of the 1 year warranty is provided by the manufacturer. Warranty length may vary depending on manufacturer and product.
For Notebooks and Desktops:
1-800-847-4096 or 1-800-387-5757 24 hours a day, 7 days a week Please have your Service Tag ready when calling
To get the best results from your call: If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform the diagnostic tests using the Dell Diagnostics Diskette provided with your system. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.
Talking to the Support Representative: Explain your problem to the Support Representative. Be prepared to provide the following information:
-Your system's Service Tag Number -The names and versions of installed operating systems (the operating system that was running when the problem occurred) -Peripherals being used -Any error message and/or beep codes received and when they occurred -What you were doing when the problem occurred -What steps you have taken to resolve the problem, including the results from the diagnostic tests