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HP Care Pack 3 Year Pickup and Return Notebook Only Service

HP Care Pack 3 Year Pickup and Return Notebook Only Service - 79977_l.jpg
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HP Care Pack 3 Year Pickup and Return Notebook Only Service - 79977_l.jpg Customer Photos (0)
HP Enterprise Group
Reg. Price: $98.99  CAD
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   SKU:  
79977
   Shipping Weight:   0.1 lbs
   Part #: HR205E
 May We Also Suggest

Features    [ Edit | History ]
Features:

HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

Quick Specs:
Product Supported

HP Notebook

Service Availability 9 x 5 Phone Support
Service Description 9x5 Same Day
Service Details
  • Remote problem diagnosis and telephone support
  • Repair at HP designated repair center (materials and parts included)
  • Return shipment of functional unit back to your location
  • Flexible shipment options to HP designated repair center
  • When experiencing a problem, the customer must first place a call to a designated support telephone number
  • HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
  • If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
  • An HP authorized courier will return the repaired or replaced product to the customer's location
  • Return shipment will be by ground transportation and usually takes between 3 and 7 business days
  • Service requests must be received before 12:00 pm local time to activate same-day pickup
  • All other calls will be scheduled for next-business-day pickup
Service Duration 3 Year
Service Location Service Depot
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Response Time (Same Day) - Phone Support
ProductId1019595321


Specifications    [ Edit | History ]
General Information  
     Brand Name: HP
     Manufacturer: Hewlett-Packard
     Manufacturer Part Number: HR205E
     Manufacturer Website Address: http://www.hp.com/ca
     Product Type: Service
     Service Name: Care Pack PickUpReturn Service
Service Information  
     Product Supported:

HP Notebook


     Provided Support: Phone Support
Remote Diagnosis
Parts Replacement
     Service Availability: 9 x 5 Phone Support
     Service Characteristic: Parts & Labor
     Service Description: 9x5 Same Day
     Service Details:
  • Remote problem diagnosis and telephone support
  • Repair at HP designated repair center (materials and parts included)
  • Return shipment of functional unit back to your location
  • Flexible shipment options to HP designated repair center
  • When experiencing a problem, the customer must first place a call to a designated support telephone number
  • HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
  • If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
  • An HP authorized courier will return the repaired or replaced product to the customer's location
  • Return shipment will be by ground transportation and usually takes between 3 and 7 business days
  • Service requests must be received before 12:00 pm local time to activate same-day pickup
  • All other calls will be scheduled for next-business-day pickup

     Service Duration: 3 Year
     Service Location: Service Depot
     Service Main Type: Maintenance
     Service Response Time: (Same Day) - Phone Support
     Service Sub Type: Electronic and Physical

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Product Warranty
NCIX provides a 30 day limited warranty on this product.  The remainder of the 1 year warranty is provided by the manufacturer.    Warranty length may vary depending on manufacturer and product.
Sales Policy


All pricing subject to change. For all prices, products and offers, NCIX.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Promotional offers from NCIX.com are subject to availability and are available only while supplies last. No rain checks will be issued on promotional items and offers.

While NCIX.com uses all reasonable efforts to include accurate and up-to-date information on the Site, NCIX.com makes no warranties or representations as to the Site's accuracy. NCIX.com assumes no liability or responsibility for any errors or omissions in the content on the Site.

NCIX.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. Defective returns and warranty service will be replaced, exchanged or repaired at NCIX.com's sole discretion, and based on vendor's policy.

NON-DEFECTIVE merchandise returns may be accepted on some items ONLY within 15 days of the Invoice date, at NCIX.com's discretion. All NON-DEFECTIVE returns are subject to a 15% restocking fee. No refunds will be issued for blank media, digital cameras (and accessories), opened software, printers, printer supplies, paper, projectors (and accessories), appliances, handhelds, PDAs, notebook computers, special order computers and special order items.

Defective software, video games or DVDs will be replaced by the SAME title and format ONLY (and subject to current availability) within 30 days of the Invoice date. Software, video games and DVDs may be returned within 30 days only if the item is UNOPENED (with shrink wrap still intact) at the sole discretion of NCIX.com.

NCIX.com does NOT apply a surcharge to credit card orders. Please read our RMA & warranty policy and terms & conditions for more information. If you have any questions regarding our sales and warranty policies, please send us a message -- we'll be glad to answer any of your questions.


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