NCIX Contact Us

What's On Your Mind?

Reach out to us by e-mail, live chat, social media or telephone before or after your purchase - we'd love to hear from you! The best way to contact us and get help right now is sending a message through our email ticket system and we'll get back to you as soon as possible.

Something Unexpected?

Has something gone terribly wrong with your computer? Not a problem – we handle all computer repairs & services including replacing parts, upgrading PC components, removing viruses and even complete system builds. Visit our Customer Care Center for answers to frequently asked questions.

Customer Care for placed orders
Already purchased an item? Need the status of a web shipping order, RMA, or technical support or to cancel an order.


Order By Phone
Want to place an order or need technical support?

Call 1-888-NCIX-888
1-888-624-9888
NCIX PC Technical Inquiries
Already own an NCIX PC or are looking for our experts to assemble your next fully customized gaming PC?


The NCIX Vancouver, Burnaby, Coquitlam, Surrey, Lansdowne & Langley Stores are closed for business, but we will get your order ready for pick up at our Richmond office. Our staff will contact customers who have pending purchase orders, pick ups or service orders. We thank you for your support and look forward to serving you at our online store.

For all RMA, PC Service, Pick ups please kindly visit our RMA/ Service Center located at our HQ Building at 13330 Maycrest Way, Richmond, BC V6V2G9.


NCIX Offices & Warehouses
British Columbia Head Office

13720 Mayfield Place
Richmond, B.C. V6V 2E4, Canada

Toll Free: 1-888-624-9888
Telephone: 604-288-8080
Fax: 604-288-8022

Online Order Inquiries:
Email us
Toll Free: 1-877-624-9777
9:00am - 5:30pm PST Monday - Friday

Order Pickup Hours*:
Monday - Friday: 9:15am to 5:15pm
Weekend & Holidays: Closed

Operational Hours:
Monday - Friday: 9am to 5:30pm
Weekend & Holidays: Closed


*This location is for order pickup only.
Quicklinks:

NCIX Annoucements
RMA Label (PDF Download)


Docid: contactus
International Sites:  Canada
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