NCIX Contact Us

What's On Your Mind?

Reach out to us by e-mail, live chat, social media or telephone before or after your purchase - we'd love to hear from you!

Visit Us Today!

Our staff is incredibly knowledgeable in all areas of computing and they value your questions. We're available to help you with your PC or notebook. Find a NCIX store near you to speak with a tech specialist.

Something Unexpected?

Has something gone terribly wrong with your computer? Not a problem – we handle all computer repairs & services including replacing parts, upgrading PC components, removing viruses and even complete system builds. Visit our Customer Care Center for answers to frequently asked questions.

Customer Care for placed orders
Already purchased an item? Need the status of a web shipping order, RMA, or technical support or to cancel an order. Reach us via the chat or support button on the lower right corner of this page or any page on

Check the bottom right for Chat

Order By Phone
Want to place an order or need technical support?

Call 1-888-NCIX-888
Corporate, Reseller & Business Inquiries
Are you a reseller, educational, or government entity? We can provide the corporate level support your company or business needs.

Call 1-888-NCIX-888 (Ext 3800)
1-888-624-9888 Ext 3800
Visit our Business Center
NCIX PC Technical Inquiries
Already own an NCIX PC or are looking for our experts to assemble your next fully customized gaming PC?

The NCIX Vancouver, Burnaby, Coquitlam, Surrey & Langley Stores are closed for business, but we will get your order ready for pick up at our Richmond office. Our staff will contact customers who have pending purchase orders, pick ups or service orders. We thank you for your support and look forward to serving you at our online store.

For all RMA, PC Service, Pick ups please kindly visit our RMA/ Service Center located at our HQ Building at 13330 Maycrest Way, Richmond, BC V6V2G9.

Lansdowne Centre
Richmond (Head Office)
BC Retail Locations
Richmond - Lansdowne Centre

Unit 612 - 5300 Number 3 Rd, Richmond, BC V6X 2X9
Toll Free: 1-855-829-8603
Telephone: 604-248-8978 (All)
Tech Service: 604-248-8979
Fax: 604-248-8977

Regular Store Hours:
Mon - Tues: 10am to 6pm
Wed - Fri: 10am to 9pm
Saturday: 9:30am to 6pm
Sunday: 11am to 6pm

NCIX Offices & Warehouses
British Columbia Head Office

13720 Mayfield Place
Richmond, B.C. V6V 2E4, Canada

Toll Free: 1-888-624-9888
Telephone: 604-288-8080
Fax: 604-288-8022

Online Order Inquiries:
Toll Free: 1-877-624-9777
9:00am - 5:30pm PST Monday - Friday

Order Pickup Hours*:
Monday - Friday: 9:15am to 5:15pm
Weekend & Holidays: Closed

Operational Hours:
Monday - Friday: 9am to 5:30pm
Weekend & Holidays: Closed

*This location is for orders pickup only.

NCIX Annoucements
RMA Label (PDF Download)
NCIX Careers

Docid: contactus
International Sites:  Canada
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